Rubbish Removal St John's Wood Terms and Conditions
These Terms and Conditions set out the basis on which we provide rubbish removal and waste collection services in St John's Wood and surrounding areas. By booking a collection or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Service means any rubbish removal, waste clearance, waste collection, loading, transportation, recycling, or disposal work that we agree to carry out for you.
1.2 Company, we, us or our means the waste removal business providing the Service.
1.3 Customer, you or your means the person, company or organisation requesting the Service.
1.4 Site means the property, premises or location where the Service is to be performed, including any access routes and communal areas.
1.5 Waste means the items, materials, rubbish, refuse or other goods that you ask us to remove.
1.6 Booking means a confirmed request for the Service made by you and accepted by us in accordance with these Terms and Conditions.
2. Scope of Service
2.1 We offer a rubbish removal and waste collection service for domestic and commercial customers in St John's Wood and nearby areas. Our Service typically includes the loading of Waste onto our vehicle, transportation of that Waste, and disposal at an authorised facility.
2.2 Unless specifically stated in writing, our Service does not include cleaning, disassembly of complex fixtures, electrical or plumbing work, removal of fixed installations, or any building or repair work.
2.3 We reserve the right to refuse to remove certain items, including but not limited to hazardous or prohibited materials, items too heavy or unsafe to handle, or items located in areas that pose a health or safety risk.
2.4 You acknowledge that the Service is not a regular household refuse collection but a separate waste removal service. You remain responsible for complying with local authority requirements for standard council waste collections.
3. Booking Process
3.1 You may request a booking by telephone, email, or through any other contact method we make available. When you contact us, we may ask for details, including your name, contact information, Site address, description and approximate volume or weight of the Waste, required date and time, and any access or parking information.
3.2 Any quotation we provide before arriving at the Site is an estimate only and may be adjusted once our team has inspected the Waste and assessed the actual work required.
3.3 A Booking is only confirmed when we accept your request and either send you a confirmation message or agree a collection time and date with you. We reserve the right to decline any Booking at our discretion.
3.4 You are responsible for ensuring that all information you provide in connection with a Booking is accurate and complete. If the information you provide is inaccurate or incomplete, we may adjust the price, change the Service required, or cancel the Booking.
3.5 If you will not be present at the Site during the collection, you must inform us in advance and arrange access, instructions for Waste identification, and payment details. We are not responsible for removing the wrong items where you are not present and the instructions are unclear or incomplete.
4. Quotations and Pricing
4.1 Prices for our rubbish removal Service may be based on one or a combination of load size, weight, labour time, type of materials, and access conditions. We will explain the basis of our pricing to you when you make a Booking.
4.2 Any telephone or online quotation is provided in good faith based on the information you provide. The final price may change once our team arrives on Site and inspects the Waste.
4.3 If, upon arrival at the Site, the quantity or nature of the Waste is significantly different to that described, we may:
a. offer to carry out the Service at a revised price, which you may accept or decline; or
b. refuse to carry out some or all of the Service and treat the Booking as cancelled by you, in which case a call-out or cancellation charge may apply.
4.4 All prices quoted are exclusive of any government taxes or charges that may apply unless explicitly stated otherwise.
5. Payments
5.1 Payment for the Service is due in full on completion of the collection, unless we have agreed different payment terms in writing prior to the Service date.
5.2 We may accept payment by cash, debit card, credit card, bank transfer, or other methods that we notify to you from time to time. We do not accept cheques unless agreed in writing in advance.
5.3 We reserve the right to request full or partial payment in advance, particularly for larger or commercial jobs. If you fail to pay an advance amount when requested, we may cancel or postpone your Booking.
5.4 If you are a business customer and we provide credit terms, payment must be made within the period stated on our invoice. If no period is stated, payment is due within 14 days of the invoice date.
5.5 If you fail to pay any sum when due, we may charge interest on the overdue amount at the statutory rate and recover any reasonable costs incurred in pursuing payment.
6. Cancellations and Amendments
6.1 You may cancel or amend your Booking by contacting us as soon as possible.
6.2 If you cancel more than 24 hours before the agreed Service time, no cancellation fee will usually apply, unless we have incurred specific costs on your behalf.
6.3 If you cancel within 24 hours of the agreed Service time, or fail to provide access when our team arrives, we may charge a cancellation or missed appointment fee to cover our costs.
6.4 We will make reasonable efforts to arrive at the agreed time, but timing is not guaranteed. If we are delayed by traffic, weather, or other circumstances beyond our reasonable control, we will contact you to rearrange or update the arrival time. We will not be liable for any losses arising from such delays.
6.5 We may cancel or reschedule your Booking at any time if:
a. you fail to provide accurate information or adequate instructions;
b. access to the Site is unsafe, unlawful, or significantly more difficult than you described;
c. the Waste includes prohibited, hazardous, or restricted items; or
d. events outside our reasonable control prevent us from performing the Service.
7. Customer Obligations
7.1 You must ensure that we have safe and reasonable access to the Site, including appropriate parking or stopping space for our vehicle, and any necessary entry permissions or codes.
7.2 You are responsible for ensuring that the Waste to be removed is clearly identified and, where possible, separated from items that you wish to keep. We are not responsible for the accidental removal of items that were not clearly separated or identified.
7.3 You must not ask our team to undertake any activity that is unsafe, illegal, or outside the agreed scope of the Service. Our team may refuse to carry out such activities and may terminate the job if necessary.
7.4 If the collection requires moving items through communal areas or shared spaces, you are responsible for obtaining any necessary approvals from neighbours, building management, or landlords.
8. Waste Regulations and Prohibited Items
8.1 We operate in accordance with applicable UK waste management laws and regulations. We will only dispose of Waste at licensed facilities or through authorised channels.
8.2 You confirm that you have the right to give us the Waste for removal and that the Waste does not include items that you are not legally entitled to dispose of.
8.3 We do not normally collect certain categories of waste, including but not limited to:
a. asbestos or materials containing asbestos;
b. clinical or medical waste, syringes, or pharmaceuticals;
c. chemicals, solvents, oils, paints, or fuels unless specifically agreed;
d. explosives, ammunition, or pressurised containers in unsafe condition;
e. gas bottles unless agreed and safe to handle; and
f. any other hazardous, toxic, or specialist waste that requires particular handling or licensing.
8.4 If hazardous or prohibited items are discovered among the Waste after removal, we may return them to you or require you to arrange safe disposal. You will be responsible for any additional costs, fines, or penalties resulting from the presence of such items.
9. Property and Site Condition
9.1 We will take reasonable care when carrying out the Service at your Site, but minor scuffs or marks can sometimes occur when moving large or heavy items, particularly in tight spaces. You acknowledge this risk and agree that we are not liable for cosmetic damage that is minor or unavoidable when exercising reasonable care and skill.
9.2 You should protect floors, walls, and other surfaces in advance where possible, particularly in narrow hallways or stairwells. If you have concerns about a particular area, you must notify our team before they begin work.
9.3 We are not responsible for pre-existing damage or poor structural conditions at the Site. If our team reasonably believes that moving items could cause significant damage or present a safety risk, they may refuse to move those items.
10. Limitation of Liability
10.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.
10.2 Subject to clause 10.1, our total liability to you for any loss or damage arising in connection with the Service, whether in contract, tort, negligence, or otherwise, is limited to the total amount paid or payable by you for the specific Booking giving rise to the claim.
10.3 We are not liable for any indirect, incidental, or consequential losses, including loss of profit, loss of business, loss of data, or loss of opportunity, arising from or in connection with the Service.
10.4 We are not responsible for losses arising from delays, cancellations, or changes to the Service caused by events beyond our reasonable control, including but not limited to severe weather, traffic disruption, accidents, strikes, or acts of government.
11. Insurance
11.1 We maintain public liability insurance and other appropriate cover for the operation of our rubbish removal Service. Details of our insurance can be provided on request.
11.2 It is your responsibility to ensure that you have adequate insurance in place for your own property and any items on the Site. You may wish to inform your insurer that a waste collection is taking place, especially where large or bulky items are being removed.
12. Data Protection and Privacy
12.1 We will collect and process personal data such as your name, contact details, and address in order to manage your Booking, provide the Service, and handle invoicing and customer service.
12.2 We will take reasonable steps to keep your personal information secure and will not sell your details to third parties. We may share information with our staff, contractors, and service providers where necessary for the performance of the Service or as required by law.
13. Complaints
13.1 If you are unhappy with any aspect of the Service, you should contact us as soon as possible, providing your name, Site address, date of Service, and details of your concern.
13.2 We will investigate complaints in a fair and timely manner and may ask for additional information or photographs where relevant. Where a problem is identified, we will discuss appropriate steps to resolve it, which may include a partial refund or return visit where reasonable.
14. Changes to These Terms
14.1 We may update or amend these Terms and Conditions from time to time. Any changes will apply to future Bookings and Services after the updated version is published or otherwise communicated to you.
14.2 The Terms and Conditions in force at the time of your Booking will apply to that particular Service, unless we agree otherwise in writing.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any Service we provide, are governed by and interpreted in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
16.3 You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another reputable provider as part of a business transfer or reorganisation.
16.4 These Terms and Conditions, together with any quotation or specific written agreement we provide to you, constitute the entire agreement between you and us in relation to the Service and supersede any prior discussions or understandings.
